Measuring user satisfaction with B2E portals

A distinctive characteristic of this area of globalization is the voluminous flow of information, as seen in today’s workplaces. With the increasing importance of information as a valuable asset, the mainstream acceptance of the internet and its enabling technology comes as no surprise at all. Many organisations today deploy internet and mobile devices as they believe that their employees need to be empowered with all the tools they need to be efficient and effective. Today, these tools comprise both information and applications. Everyone in an organisation must have access to these tools, in context, in order to achieve his/her own objectives and accomplish the goals of the organisation. With today's enterprises offering a growing portfolio of applications and rich information sources, it has become increasingly difficult to navigate around the rich information environment to find the right information. A solution that has emerged in the past decade is to consolidate and personalise the information based on the role of the user of the computerised system. This system is known as a portal.